Terms of service

1. The agreement

These terms are a contract between you (the business creating a SimpliDevice workspace) and Simplinet ("we", "us"). By creating a workspace you agree to them. If you're accepting on behalf of a company, you confirm you're allowed to.

2. The service

SimpliDevice is a device-management console provided as a subscription. We'll provide it with reasonable skill and care and keep it available except for maintenance and events outside our control. Features marked as "rolling out" or "early access" are provided as-is while they mature; we'll tell you clearly which those are.

3. Your account and your responsibilities

• Keep your login details secure and tell us promptly if you think an account has been compromised.
• You're responsible for the people you invite to your workspace and what they do in it.
• Only enrol devices you own or are authorised to manage, and tell the people who use them that the devices are managed.
• Don't use the service to break the law, to harm others, or to attempt to gain access to anything you're not entitled to.

4. Plans, trials and payment

The Starter plan is free within its limits. Paid plans are billed monthly per enrolled device, in advance, at the prices on our pricing page, exclusive of VAT. Paid plans begin with a 14-day trial; you won't be charged until it ends. You can change or cancel your plan at any time; cancellation takes effect at the end of the current billing period, and we don't offer partial refunds for that period. If a payment fails we'll let you know and give you a reasonable time to fix it before restricting the service.

5. Your data

Your workspace data belongs to you. We process it only to provide the service and as described in our privacy policy. You can export your data from the console, and we'll delete it after your account closes, subject to a short recovery window and any legal retention requirement.

6. Our intellectual property

We own the service, its software, design and branding. We grant you a non-exclusive, non-transferable right to use it for your business while your subscription is active. You may not copy, resell or reverse-engineer it.

7. Liability

Nothing in these terms limits liability for death, personal injury, fraud, or anything else the law doesn't allow us to limit. Otherwise, our total liability to you in any twelve-month period is limited to the fees you paid us in that period, and we're not liable for indirect losses such as lost profits or lost data that you could reasonably have backed up. The service depends on third-party platforms (such as device manufacturers' management programmes) whose behaviour we don't control.

8. Ending the agreement

You can close your workspace at any time. We can suspend or end the agreement if you breach these terms and don't put it right within a reasonable time, or if required by law. If we decide to withdraw the service entirely we'll give you at least 60 days' notice and a way to export your data.

9. Changes

We may update these terms as the service evolves. We'll post the new version here and, for material changes, tell account holders by email at least 30 days before they take effect.

10. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.